Shipping policy

Shipping Policy

Free shipping on all orders to Canada and the United States.

Processing time

Every item is made to order. Production takes 2–5 business days before your order ships.

Delivery time

After production, delivery usually takes 3–8 business days. Total time from order to delivery is usually 5–13 business days.

Holiday deadline

To receive your order before Christmas, order by December 12. Orders placed after this date may still arrive in time, but we can't guarantee it.

Tracking

You'll get an email with your tracking number as soon as your order ships.

Shipping address

Please make sure your address is complete and correct. We aren't responsible for orders sent to an address entered incorrectly at checkout. If you notice a mistake, email us within 12 hours of ordering.

Delays

Carriers can sometimes be delayed, especially during the holidays. If your order is taking longer than expected, contact us at support@heartkeptco.com and we'll look into it right away.

Duties and taxes

Orders may be shipped from a production partner in another country. In rare cases, the customer may have to pay local import duties or taxes.